Shipping policy
ORTHOREMEDY
Thank you for shopping with Orthoremedy. We are committed to delivering your order as quickly and safely as possible.
1. Order Processing Time
All orders are processed within 1 to 4 business days (24–96 hours) after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, promotions, or holidays, processing times may be slightly extended.
2. Estimated Delivery Time
Estimated delivery times may vary depending on your location and the shipping carrier.
Typical delivery times are:
- United States: 5–12 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- Brazil: 7–20 business days
- Other international locations: 7–20 business days
Please note that these are estimated timeframes and not guaranteed delivery dates.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24 to 72 hours to update after shipment.
4. Delays and External Factors
Orthoremedy is not responsible for shipping delays caused by factors beyond our control, including but not limited to:
- Customs clearance
- Carrier delays
- Weather conditions
- Incorrect shipping address provided by the customer
- High seasonal demand
5. Lost or Stolen Packages
If your tracking status shows the package as delivered but you did not receive it, please:
- Check with neighbors or household members
- Contact your local carrier
- Reach out to our support team
We will do our best to assist, but Orthoremedy is not responsible for packages lost or stolen after confirmed delivery.
6. Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.
7. Contact
For shipping-related questions, please contact: